Frequently asked questions

Below are answers to frequently asked questions you may find useful. Should you have any further queries or comments, feel free to get in touch with us via phone, email, or via our enquiry form.

About WCG Cleaning Services
WCG Cleaning is a full service cleaning company offering not only standard cleaning services but deep cleaning, annual and holiday clean-up solutions as well.
Our team members pride themselves in consistently creating safer environment for you and your family to enjoy. Our cleaning personnel are bonded, licensed and insured, so you know you will receive the highest quality of service.

We are based in Unanderra, Wollongong and our services extend far beyond those boundaries, with jobs ranging from as far south as Nowra to the Northern Suburbs of Thirroul and everywhere in between.

As of late, the term deep clean has been thrown around a lot, especially regarding the Covid-19 pandemic we have been living through.  A deep-clean in general removes not only the visible dirt but also the bacteria and germs associated with it. Therefore, it has been used frequently regarding Covid-19. The process of deep cleaning places emphasis on frequently used or touched areas such as handles of items.

Deep cleaning is a two-part process, whereby the physical dirt and marks will be removed from all surfaces before part two takes place, which is the use of disinfectant to kill all the potential germs and bacteria. It is vital that you complete the first stage before using disinfectants, as dirt and grime can limit the effectiveness of disinfectants and chemicals on bacteria and germs.

The end goal for deep cleaning is essentially to remove and kill all bacteria and viruses that could be associated with illnesses such as the common cold or flu and this practice will also prevent the spread of Covid-19.

As of late, the term deep clean has been thrown around a lot, especially regarding the Covid-19 pandemic we have been living through.  A deep-clean in general removes not only the visible dirt but also the bacteria and germs associated with it. Therefore, it has been used frequently regarding Covid-19. The process of deep cleaning places emphasis on frequently used or touched areas such as handles of items.

Deep cleaning is a two-part process, whereby the physical dirt and marks will be removed from all surfaces before part two takes place, which is the use of disinfectant to kill all the potential germs and bacteria. It is vital that you complete the first stage before using disinfectants, as dirt and grime can limit the effectiveness of disinfectants and chemicals on bacteria and germs.

The end goal for deep cleaning is essentially to remove and kill all bacteria and viruses that could be associated with illnesses such as the common cold or flu and this practice will also prevent the spread of Covid-19.

As of late, the term deep clean has been thrown around a lot, especially regarding the Covid-19 pandemic we have been living through.  A deep-clean in general removes not only the visible dirt but also the bacteria and germs associated with it. Therefore, it has been used frequently regarding Covid-19. The process of deep cleaning places emphasis on frequently used or touched areas such as handles of items.

Deep cleaning is a two-part process, whereby the physical dirt and marks will be removed from all surfaces before part two takes place, which is the use of disinfectant to kill all the potential germs and bacteria. It is vital that you complete the first stage before using disinfectants, as dirt and grime can limit the effectiveness of disinfectants and chemicals on bacteria and germs.

The end goal for deep cleaning is essentially to remove and kill all bacteria and viruses that could be associated with illnesses such as the common cold or flu and this practice will also prevent the spread of Covid-19.

We specialise in all high-end cleaning of residential properties, managing several premium Air-BNB properties in the Kiama through to Stanwell Park in the Northern Suburbs.  WCG Cleaning ensures the highest level of professionalism when cleaning these beautiful homes, ready for the next occupant to enjoy your beautiful home, mess-free.

WCG Cleaning is committed to delivering a maid service program of the highest quality and reliability. We offer responsive customer service and a number of additional cleaning services to be your one-stop source for home cleaning services.
We are a not a cleaning agency but a cleaning service provider who bring together the best people, most effective methods, highest quality supplies and latest equipment to deliver on this commitment. All our team members are trained supervisors and experienced in the latest, safest and most effective methods for cleaning.
My Cleaning Appointment

Our team members are trained to be professionals and are trustworthy, honest and reliable. They are screened to find the best people and have police checks and reference checks.

WCG Cleaning have trained their staff before they come to you. Our professional house cleaners will not eat, drink, smoke or operate any appliances while inside your home, but are allowed to drink water.

We always try to send the same team member to clean your home. At WCG we train 2 team members for your home. In the rare case that a cleaner is unavailable to attend we will allocate another experienced employee to meet your needs.

For our cleaners to be able to use their time effectively, we ask our clients kindly to pack up anything that may stop our cleaners doing the best job possible. Any clothes, children’s toys or important documents put away before cleaners arrive will be greatly appreciated.

No problem! Many of our clients decide to provide us with a key and a code if they have an alarm system for their home. All keys are securely marked and controlled to maintain your security.

We have no problems with that as all our cleaners are pet friendly, but it is appreciated if you could make sure your pet is safe and secure before our cleaning associates come to clean. Our teams are not permitted to clean or pick up animal ordure for hygienic reasons. It can be done by special request, so they can bring all safety gears.

While our team members are trained on proper cleaning procedures and pride themselves in being careful, if anything were to get damaged whilst cleaning- we want to step up to make it right! 

We will try our best to repair or purchase the item brand new. Because all of our team members are insured, we would file a claim whenever necessary to help resolve the situation. WCG Cleaning will furnish all forms of insurance required by law and shall maintain the same in force.

We are covered by public liability insurance of personal injury or property damage.

We do realise that sometimes life gets busy and you might have to reschedule your regular cleaning service. Please inform us 24 hours in advance, so that we can change our team member’s schedule or arrange an alternative time and date for the cleaning.

Please let us know in advance if you plan a holiday trip and decide to suspend the regular cleaning during that period.

We would be happy to do it as long as we are provided a short and fixed duration. If there’s ever a need of an extra clean before a family get together, dinner or party etc. Be sure to let our team know! We’re here to help!

(Please note that full charges apply if not informed 24 hours in advance)

If any circumstances beyond our control occur such as a traffic accident or one of our staff members has fallen ill, we will inform you asap and arrange an alternative time suitable for you.

Please call us on 4243 7570. We do not exchange personal contacts of our cleaners according to our company policy, so any inquiry must go through WCC office.